Lotus Notes 8.5.3 Support training

Duration:
Cost:
$975.00
Hours:
- Eastern

Course Overview

This course is designed for help desk personnel responsible for supporting Notes 8.5.1 Standard and Basic configurations users, whether they are connected via the network or modem. This course is designed for help desk workers responsible for direct Notes user support. These people do not typically have Domino Administrator or administrative rights to the Domino Server but are responsible for installing, configuring, and supporting Notes users.

Live Online Schedule

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Live Onsite Training

Do you have five (5) or more people needing this class and want us to deliver it at your location?

Prerequisites

Lotus Notes 8.5.3 - Introduction

Course Outline

Lotus Notes 8.5.3 Support

  • The Domino Client Support Landscape
    • Notes client and Domino Server
    • Clients that connect to Domino
    • Defining technologies
    • Support roles in an organization
    • Support resources
    • Create a support database
  • Install Notes
    • Install a new Notes user
    • Notes software installers
    • Obtain the installer package
    • Windows security
    • Ways to run the installers
    • Offsite installation is OK
    • Demonstration: Install Notes Standard configuration software
    • Step 1: Start the Notes Standard configuration installer
    • Step 2: Installation Path Selection
    • Installation directory locations
    • Step 3: Custom Setup
    • Step 4: Ready to Install and set default Internet clients
    • Start the installation
    • Step 5: Reboot computer
    • Results of the installation
    • Step 6: Ready to start Notes
    • Install Fix Packs
    • Customizing the installation process
    • Custom Installation: InstallShield Tuner for Lotus Notes
    • Custom Installation: Modify configuration files
    • Custom Installation: Notes install manifest for Eclipse features
    • Update Notes Software and applications
  • Configure Notes
    • Exercise: Client Configuration wizard
    • Exercise: Check Notes configuration
    • Setup Settings document
    • Scripted setup
    • Information needed for Notes to start
    • Summary: What Notes needs to access Domino
    • Start Basic configuration from Standard installation
    • Exercise: Create Shortcut to start Basic configuration
    • Notes character display sizes
    • Notes Standard configuration startup sequence
    • Notebook application
  • Notes-Network-Domino
    • Notes connectivity overview
    • Network configuration overview
    • Basic network connectivity
    • Operating system configuration
    • Protocol-level connectivity testing
    • Network statistics
    • Router paths
    • NotesCONNECT
    • Connection problems at startup
    • Port settings in Notes
    • Locations
    • Connection document
    • Role of Home/Mail Server
    • How Notes locates a Domino Server
    • Trace Connections from Notes
    • Exercise: Network connectivity
    • Proxy and firewall servers
    • User connections to servers in other Domino Domains
  • Troubleshoot Notes
    • Notes Log
    • Debug variables
    • If Notes crashes
    • Manually kill Notes
    • Reset Notes to run Client Configuration wizard
    • Run Client Reconfiguration wizard with Notes running
    • How to back up user files
    • Reinstall, modify, or repair Notes
    • Completely uninstall Notes and data files
    • Notes Install Cleanup Executable (NICE) tool
    • Eclipse error logging
    • Eclipse problems
  • Alternative Ways to Install and Operate Notes
    • Strategy 1: Shared executable files (Basic configuration only)
    • Strategy 2: Multiple users on one computer
    • Strategy 3: Roaming between computers
    • Strategy 4: Data directory on a file server (Basic configuration only)
    • Strategy 5: Virtual desktop
    • Strategy 6: Switch locations
    • Strategy 7: Browser access to mail
    • Strategy 8: Notes on USP flash drive
  • Access Errors
    • Sequence of access errors
    • Error 1: Contacts not found
    • Error 2: Wrong Notes password
    • Error 3: Can't find path to server
    • Error 4: Failure to authenticate
    • Error 5: Server Error: You are not authorized to use the server
    • Error 6: User can't create a new or replica database on a server
    • Error 7: You are not authorized to access that database
    • Error 8: User can't create a document in database
    • Error 9: User can't delete his/her own document
    • Error 10: User accidentally deletes his/her own document
    • Error 11: User can't edit or delete others documents
    • Error 12: Certain custom database features are not visible
    • Error 13: User can't create local replica of server-based database
    • Error 14: User can't open local encrypted database
    • Error 15: User can't open encrypted document
    • Exercise: Server and database access
    • Notes Basic configuration: Sametime
    • Notes Standard configuration: Sametime
    • Both Notes configurations: Sametime
    • Execution Control Lists
  • Configure Notes Mail
    • Message transfer protocols
    • Message flow
    • Notes Mail configuration
    • User Mail database ACL
    • Create a Message
    • Message format
    • Send Message
    • Deliver message to user
    • Read messages
    • User Preferences vs. Mail Preferences
    • Make Notes the default mail program
    • Mail security
    • Exercise: Sign and encrypt message
    • User can't open Notes-encrypted message
  • Address Messages
    • Accurate addressing
    • Local Contacts
    • Contact documents
    • Exercise: Add contact
    • Recent Contacts view
    • Use Recent Contacts view
    • Public Keys for Notes message encryption
    • Mailing Lists (Groups)
    • Exercise: Contact and Group documents
    • Mobile Directory Catalog
    • Exercise: Create replica of the Mobile Directory Catalog
    • Import contacts from Microsoft Outlook
    • Create vCard from Contact
    • LDAP Account documents
  • Troubleshoot Message Transfer and Delivery
    • Message flow
    • Exercise: Mail configuration
    • Transfer failures
    • Delivery Information
    • Exercise: Read delivery information
    • Delivery failures
    • Delivery options
    • Exercise: Delivery options
    • Internet mail delivery failures
  • Manage User Mail Databases
    • Problem 1: Accidental Mail database deletion
    • Problem 2: Accidental message deletion
    • Problem 3: Exceed size quota
    • Help users slim down mail
    • Use a shared attachment database
    • Message archiving
    • Calendar Cleanup
    • Database compression
    • Domino Attachment and Object Service
    • Problem 4: Wrong or obsolete design
  • Private Views and Folders
    • Why create a private view
    • Security and storage
    • Where is my private view?
    • View characteristics
    • View restrictions
    • Create a private view
    • Customize private view
    • Understand the data
    • View selection options
    • Simple Search
    • Conditions options
    • Select by formula
    • Time-based selections
    • Select by document property
    • Selection by exclusion
    • Columns show data
    • Column Value
    • Example formulas
    • Column properties
    • Column Info tab
    • Column Sorting tab
    • Format tabs
    • Advanced tab
    • Exercise: Create private view
    • Create private folder
    • Delete private view or folder
  • Document Issues
    • Problem 1: Changing forms to read a document
    • Alternate forms
    • User manually changes forms
    • Automatically change forms
    • Potential user confusion
    • Problem 2: Replication conflicts
    • Manual reconciliation
    • Prevent conflict documents by design
    • Automatic document locking
    • Long term document locking
    • Document locks and mobile users
    • Exercise: Replication conflicts and document locking
    • Problem 3: Phantom documents return
    • Problem 4: Document reader lists
    • Recover private documents
    • Exercise: Private document
    • Problem 5: Removing document from folder versus deleting it
    • Problem 6: Copied and pasted documents
  • View-Level Export and Import
    • Copy Selected as Table
    • Print calendar to document
    • View-level export
    • Export to Calendar File
    • Export to Comma Separated Value
    • Export to 1-2-3 file
    • Export to Structured Text
    • Export to Tabular Text
    • Export Contacts
    • Other reporting products
    • View-level import
  • Simple Agents
    • Elements of every agent
    • Agent considerations
    • Agent List
    • New Agent dialog box
    • Add (simple) actions
    • Document selection
    • How Simple Actions operate on documents
    • Simple Action actions
    • Exercise: Newsletter agent
    • Safe agent testing
    • Running agents locally on a schedule
  • Notes-Modem-Domino
    • Offline use
    • Ideal pre-configuration for user
    • Steps to connect via modem
    • Install modem hardware
    • Exercise: Simulate adding modem in Windows XP
    • Network Dialup overview
    • Information you will need for Network Dialup
    • Notes Port settings for Network Dialup
  • Network Dialup Connection and Location
    • Connection documents
    • Create a Connection using the Notes Client Reconfiguration Wizard
    • Create a Connection from a Location document
    • Location documents
    • Proxy servers and HTTP tunneling
    • One connection, multiple locations
    • Exercise: Simulate Network Dialup configuration of connection
    • Test your location and connection
    • Prompt for time/date/phone in Location documents
    • Travel across time zones
    • Phonebook database
    • Domino Passthru Servers
    • Passthru topology
    • Client-side Passthru configuration
    • Server-side configuration
    • Passthru server-side security
    • Passthru authentication
    • Passthru logging
  • Prepare Notes for Mobile Use
    • What mobile users need
    • Two ways to work remotely
    • Replication
    • Create replica database
    • Make application available offline
    • Exercise: Create replica copies and replicate
    • Setup/Desktop Settings policy documents
    • Choose replica to open from a Bookmark
    • Replicate databases
    • Replicas and the database ACL
    • Exercise: Replicate databases
    • Replication and Sync page
    • Database replication tasks
    • Call Entry/Hangup Entry tasks
    • Schedule task
    • High priority databases
    • Enable the replication schedule
    • Exercise: Scheduled replication
    • Force Replication and Sync page tasks
    • Replication settings
    • Easy selective replication
    • Local free time information
    • Local Free Time database
    • Add Free Time to the Replication and Sync page
    • Drawbacks of disconnected schedule lookups
    • Replication and Sync page options
    • Replication History
    • Replication troubleshooting
    • Managed Mail Replica
    • Local, manual configuration of Managed Mail Replica
  • Additional Mobile Security
    • User responsibilities
    • Encrypt existing local databases
    • Database security and replication
    • Enforce consistent ACL
    • Replicate or copy documents ACL attribute
  • Take Notes on the Road
    • iNotes alternative
    • Two ways to work remotely
    • Before you leave the office
    • Replica of you Mail
    • Other things not to forget
    • While you are in transit
    • When you arrive at your destination
    • Replication and Sync page
    • When you receive messages
    • When sent messages are transferred out
    • Verify database encryption
    • Enable network encryption
    • Keep replication times short
    • Back in transit
    • When you return to the office
    • Exercise: Simulate travel
    • Schedule replication
    • Replication and accidental document deletion

Where We Have Trained

We've provided training all over North America and beyond!

Aberdeen, MD Aberdeen, SD Aberdeen, WA Abilene, TX Acton, MA Acworth, GA Ada, OK Addison, IL Adelanto, CA Adrian, MI Agawam, MA Aiken, SC Akron, OH Alabaster, AL Alameda, CA Alamogordo, NM Albany, GA Albany, NY Albany, OR Albert Lea, MN Albertville, AL Albuquerque, NM Alexandria, LA Alexandria, VA Algonquin, IL Alhambra, CA Aliso Viejo, CA Allen, TX Allen Park, MI Allendale, MI Allentown, PA Alliance, NE Alliance, OH Alpharetta, GA Altamonte Springs, FL Alton, IL Altoona, IA Altoona, PA Altus, OK Amarillo, TX American Fork, UT Ames, IA Amesbury, MA Amherst, MA Amherst, NH Amsterdam, NY Anaconda, MT Anacortes, WA Anaheim, CA Anchorage, AK Anderson, IN Anderson, SC Andover, MA Andover, MN Ankeny, IA Ann Arbor, MI Annapolis, MD Anniston, AL Anoka, MN Ansonia, CT Antioch, CA Apache Junction, AZ Apex, NC Apopka, FL Apple Valley, CA Apple Valley, MN Appleton, WI Arcadia, CA Ardmore, OK Arlington, MA Arlington, TX Arlington, WA Arlington Heights, IL Arnold, MO Artesia, NM Arvada, CO Asheboro, 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MA Middleburg Heights, OH Middleton, WI Middletown, CT Middletown, DE Middletown, NJ Middletown, NY Middletown, OH Middletown, RI Midland, MI Midland, TX Midvale, UT Midwest City, OK Miles City, MT Milford, CT Milford, DE Milford, MA Milford, MI Milford, NH Mililani, HI Mililani Mauka, HI Mill Creek, WA Millburn, NJ Millville, NJ Milpitas, CA Milton, GA Milton, MA Milwaukee, WI Minneapolis, MN Minnetonka, MN Minot, ND Mint Hill, NC Miramar Beach, FL Mishawaka, IN Mission, TX Mission Viejo, CA Missoula, MT Missouri City, TX Mitchell, SD Mobile, AL Modesto, CA Moline, IL Monroe, LA Monroe, MI Monroe, NC Monroe, WA Monroe Township, NJ Monrovia, CA Montclair, CA Montclair, NJ Montebello, CA Monterey Park, CA Montgomery, AL Monticello, FL Montpelier, VT Montrose, CO Montville, NJ Moore, OK Moore Haven, FL Moorestown, NJ Mooresville, NC Moorhead, MN Moorpark, CA Moreno Valley, CA Morgan Hill, CA Morgantown, WV Morristown, NJ Morristown, TN Moscow, ID Moses Lake, WA Moss Point, MS 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NY Newark, CA Newark, DE Newark, NJ Newark, OH Newberg, OR Newburgh, NY Newburyport, MA Newnan, GA Newport, KY Newport, RI Newport, VT Newport Beach, CA Newport News, VA Newton, IA Newton, KS Newton, MA Niagara Falls, NY Nicholasville, KY Niles, IL Niles, MI Niles, OH Nixa, MO Noblesville, IN Norfolk, CT Norfolk, NE Norfolk, VA Normal, IL Norman, OK North Andover, MA North Attleboro, MA North Augusta, SC North Bergen, NJ North Brunswick, NJ North Canton, OH North Charleston, SC North Chicago, IL North Fort Myers, FL North Haven, CT North Kingstown, RI North Las Vegas, NV North Lauderdale, FL North Little Rock, AR North Miami Beach, FL North Myrtle Beach, SC North Ogden, UT North Olmsted, OH North Platte, NE North Port, FL North Providence, RI North Richland Hills, TX North Ridgeville, OH North Royalton, OH North Salt Lake, UT North Tonawanda, NY Northampton, MA Northbrook, IL Northfield, MN Northport, AL Northville, MI Norton, MA Norton, VA Norwalk, CA Norwalk, CT Norwalk, OH Norwich, CT Norwood, MA Norwood, OH Novato, CA Novi, MI Nutley, NJ O Fallon, IL O Fallon, MO Oak Creek, WI Oak Forest, IL Oak Harbor, WA Oak Lawn, IL Oak Park, IL Oak Park, MI Oak Ridge, TN Oakdale, MN Oakland, CA Oakland, MI Oakland Park, FL Oakley, CA Ocala, FL Ocean City, NJ Ocean Springs, MS Oceanside, CA Ocoee, FL Oconomowoc, WI Odessa, TX Ogden, UT Okemos, MI Oklahoma City, OK Olathe, KS Old Bridge, NJ Olean, NY Olive Branch, MS Olympia, WA Omaha, NE Onalaska, WI Ontario, CA Opelika, AL Opelousas, LA Orange, CA Orange, NJ Orangeburg, SC Oregon, OH Oregon City, OR Orem, UT Orland Park, IL Orlando, FL Ormond Beach, FL Oshkosh, WI Oswego, IL Oswego, NY Ottawa, KS Ottumwa, IA Overland Park, KS Oviedo, FL Owasso, OK Owatonna, MN Owensboro, KY Owosso, MI Oxford, AL Oxford, MI Oxford, MS Oxford, OH Oxnard, CA Ozark, MO Pacifica, CA Paducah, KY Painesville, OH Palatine, IL Palm Bay, FL Palm Beach, FL Palm Beach Gardens, FL Palm Coast, FL Palm Desert, CA Palm Springs, CA Palmdale, CA Palmer, AK 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NJ Plymouth, CT Plymouth, IN Plymouth, MA Plymouth, MI Plymouth, MN Pocatello, ID Pomona, CA Pompano Beach, FL Ponca City, OK Pontiac, MI Pooler, GA Poplar Bluff, MO Poquoson, VA Port Angeles, WA Port Arthur, TX Port Huron, MI Port Orange, FL Port Royal, SC Port Saint Lucie, FL Portage, IN Portage, MI Portales, NM Porterville, CA Portland, ME Portland, OR Portsmouth, NH Portsmouth, OH Portsmouth, RI Portsmouth, VA Post Falls, ID Pottsville, PA Poughkeepsie, NY Poway, CA Powder Springs, GA Prairie Village, KS Prairieville, LA Prattville, AL Prescott, AZ Prescott Valley, AZ Presque Isle, ME Prichard, AL Princeton, NJ Prior Lake, MN Prospect, CT Providence, RI Provo, UT Pueblo, CO Pullman, WA Puyallup, WA Queen Creek, AZ Quincy, IL Quincy, MA Racine, WI Radcliff, KY Radford, VA Raleigh, NC Ramsey, MN Ramsey, NJ Rancho Cordova, CA Rancho Palos Verdes, CA Rancho Santa Margarita, CA Randolph, MA Randolph, NJ Rapid City, SD Raritan, NJ Raymore, MO Raytown, MO Reading, MA Reading, PA Red Wing, 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Youngstown, OH Ypsilanti, MI Yuba City, CA Yucaipa, CA Yukon, OK Yuma, AZ Zachary, LA Zanesville, OH Zephyrhills, FL Zion, IL