User-Centered Analysis and Conceptual Design training

Duration:
Cost:
$975.00
Hours:
- Eastern

Course Overview

User-centered analysis is the basis for interface design that makes sense to the user. With a clear definition of user requirements, developers and designers can create more effective and usable software interface designs. In this course, you will learn the methods and concepts to analyze user-centered requirements—the foundation for designing user-centered interfaces, content, applications, and websites. This course is designed for usability practitioners, website/intranet developers, application developers, interface designers and project managers.

Live Online Schedule

Sep 5 - Sep 7
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Oct 18 - Oct 20
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Nov 15 - Nov 17
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Dec 13 - Dec 15
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Live Onsite Training

Do you have five (5) or more people needing this class and want us to deliver it at your location?

Prerequisites

User Experience Foundations

Course Outline

User-Centered Analysis and Conceptual Design

  • Introduction to User-Centered Design
    • The Benefits of UCD
    • Data is Critical
    • Team Participation
    • Knowing the Alternatives
  • Data Analysis in User-Centered Design
    • Overview of Analyzing User Data
    • Gathering User Data to Analyze
      • Quantitative vs Qualitative
      • Field Trip
      • Observing Users
      • Observation Techniques
      • Gathering the Information
    • Experience Mapping
      • Depicting User Interactions
      • Building an Experience Map
      • Creating a Successful Experience Map
    • Actionable Data
      • Identifying Pain Points
      • Setting Goals
      • Understanding Metrics
      • Rich User Data in an Actionable Format
  • Personas in User-Centered Design
    • What is a Persona?
    • Personas in User-Centered Design
    • Benefits of Personas
    • Creating Personas
      • Exploring Elastic vs. Concrete Users
      • Personas vs. Market Segmentation
      • Creating Assumption Personas
      • How Many Personas Do You Need?
    • Moving to Data-Driven Personas
      • Data-Driven Personas Are More Believable
      • Gathering Data for Personas
      • Maintaining a Persona Data File
      • Know Thy User
  • Creativity in User-Centered Design
    • Understanding Ideation
    • What Does Ideation Mean?
    • The Local Maximum Problem
    • The Benefits of Ideation Techniques
    • Ideation Techniques
      • Downsides of Brainstorming
      • Design Charrettes
      • Possible Futures
      • Three-Dimensional Design
      • Role Play
    • Creativity is Key
  • Scenarios and Storyboards in User-Centered Design
    • Working with Scenarios and Storyboards
    • What are Scenarios and Storyboards?
    • Benefits of Scenarios and Storyboards
    • Creating Scenarios
      • Prerequisites for Scenario Creation
      • Writing Scenarios
      • Tips for Good Scenarios
    • Storyboards to Visualize Scenarios
      • From Scenario to Storyboard
      • Storyboard Creation
      • Tips for Good Storyboards
  • Prototyping in User-Centered Design
    • Paper Prototyping
      • What is Paper Prototyping?
      • Benefits of Paper Prototyping
      • Where Does It Fit in the UCD Process?
    • Creating a Paper Prototype
      • Building the Prototype
      • Materials to Use
      • Tips to Paper Prototyping
    • User Testing a Paper Prototype
      • Users Respond in Different Ways to Paper Prototypes
      • Special Considerations When Testing Paper Prototypes
      • Tips for User Testing Paper Prototypes
  • Using User-Centered Design Artifacts to Create an Implementation Plan
    • Implementation Planning
    • User-Centered Planning
    • Where Implementation Planning Fits in the UCD Process
    • Story Mapping
      • Create a Story Map
      • Laying Out the Interface
      • Prioritizing Items on the Story Map
      • Setting Metrics for Story Map Items
  • Content Strategy
    • What is Content?
    • The Content Strategy Process
      • The Components of Content Strategy
      • A Holistic Approach to Content Strategy
      • Key Driving Questions
    • Users, Motivations and Goals
      • Content Strategy for People
      • Identify and Understand Stakeholders
      • Understanding Context
      • Develop Fact-Based Personas
      • Extend Personas with Empathy Maps
    • Analysis and Structure
      • Substance and Structure
      • The Quantitative Content Audio
      • The Qualitative Content Audio
      • Content Models
    • Create Once, Publish Everywhere
      • Scenarios and Activity Flows
      • Information Architecture and Wireframing
    • Guides, Templates and Workflows
      • Voice and Tone
      • Style Guides
      • Examples and Templates
      • Workflows
    • Creation and Management
      • Governance and Ownership
      • Who Creates the Content?
      • Budgeting and Advocacy
      • Measuring Success
    • Next Steps

Where We Have Trained

We've provided training all over North America and beyond!

Aberdeen, MD Aberdeen, SD Aberdeen, WA Abilene, TX Acton, MA Acworth, GA Ada, OK Addison, IL Adelanto, CA Adrian, MI Agawam, MA Aiken, SC Akron, OH Alabaster, AL Alameda, CA Alamogordo, NM Albany, GA Albany, NY Albany, OR Albert Lea, MN Albertville, AL Albuquerque, NM Alexandria, LA Alexandria, VA Algonquin, IL Alhambra, CA Aliso Viejo, CA Allen, TX Allen Park, MI Allendale, MI Allentown, PA Alliance, NE Alliance, OH Alpharetta, GA Altamonte Springs, FL Alton, IL Altoona, IA Altoona, PA Altus, OK Amarillo, TX American Fork, UT Ames, IA Amesbury, MA Amherst, MA Amherst, NH Amsterdam, NY Anaconda, MT Anacortes, WA Anaheim, CA Anchorage, AK Anderson, IN Anderson, SC Andover, MA Andover, MN Ankeny, IA Ann Arbor, MI Annapolis, MD Anniston, AL Anoka, MN Ansonia, CT Antioch, CA Apache Junction, AZ Apex, NC Apopka, FL Apple Valley, CA Apple Valley, MN Appleton, WI Arcadia, CA Ardmore, OK Arlington, MA Arlington, TX Arlington, WA Arlington Heights, IL Arnold, MO Artesia, NM Arvada, CO Asheboro, NC Asheville, NC Ashland, KY Ashland, MA Ashland, OH Ashland, OR Ashtabula, OH Aspen, CO Atascosa, TX Athens, AL Athens, GA Athens, OH Athens, TN Atlanta, GA Atlantic City, NJ Attleboro, MA Auburn, AL Auburn, IN Auburn, MA Auburn, ME Auburn, NY Auburn, WA Auburn Hills, MI Augusta, GA Augusta, ME Aurora, CO Aurora, IL Aurora, OH Austin, MN Austin, TX Avon, OH Avon Lake, OH Avondale, AZ Avondale Estates, GA Azusa, CA Badger, AK Bainbridge Island, WA Bakersfield, CA Baldwin Park, CA Ballwin, MO Baltimore, MD Bangor, ME Banning, CA Barberton, OH Bardstown, KY Barnegat, NJ Barnstable, MA Barre, VT Barrington, RI Bartlesville, OK Bartlett, IL Bartlett, TN Bartow, FL Batavia, IL Batavia, NY Bath, ME Baton Rouge, LA Battle Creek, MI Battle Ground, WA Bay City, MI Bay Village, OH Bayonne, NJ Bayou Cane, LA Baytown, TX Beacon, NY Beatrice, NE Beaufort, SC Beaumont, CA Beaumont, TX Beaver Dam, WI Beaverton, OR Beckley, WV Bedford, IN Bedford, NH Beech Grove, IN Belgrade, MT Bell Gardens, CA Bella Vista, AR Belle Fourche, SD Belle Glade, FL Belleville, IL Belleville, NJ Bellevue, NE Bellevue, WA Bellflower, CA Bellingham, MA Bellingham, WA Belmont, MA Beloit, WI Belton, MO Belvidere, IL Bend, OR Benton, AR Bentonville, AR Berea, KY Berea, OH Bergenfield, NJ Berkeley, CA Berkeley Heights, NJ Bernardsville, NJ Berwyn, IL Bessemer, AL Bethany, OK Bethel, AK Bethlehem, PA Bettendorf, IA Beulah, ND Beverly, MA Beverly Hills, CA Biddeford, ME Billerica, MA Billings, MT Biloxi, MS Binghamton, NY Birmingham, AL Birmingham, MI Bismarck, ND Bixby, OK Blaine, MN Bloomfield, NJ Bloomfield Hills, MI Bloomington, IL Bloomington, IN Bloomington, MN Blue Springs, MO Bluefield, WV Bluffton, SC Boca Raton, FL Boise, ID Bolingbrook, IL Bonita Springs, FL Bonney Lake, WA Bossier City, LA Boston, MA Bothell, WA Boulder, CO Boulder City, NV Bountiful, UT Bourne, MA Bowie, MD Bowling Green, KY Bowling Green, OH Box Elder, SD Boynton Beach, FL Bozeman, MT Bradenton, FL Braintree, MA Brandon, MS Brandon, SD Brea, CA Brecksville, OH Bremerton, WA Brentwood, CA Brentwood, TN Brewer, ME Brick, NJ Bridgeport, CT Bridgeport, WV Bridgeton, NJ Bridgewater, MA Bridgewater, NJ Brigham City, UT Brighton, CO Brighton, MI Bristol, CT Bristol, RI Bristol, TN Bristol, VA Broadview Heights, OH Brockton, MA Broken Arrow, OK Brookfield, CT Brookfield, WI Brookhaven, MS Brookings, SD Brookline, MA Brooklyn Center, MN Brooklyn Park, MN Brookpark, OH Broomfield, CO Brownsville, TX Brunswick, OH Bryan, TX Buckhead, GA Buena Park, CA Buena Vista, VA Buffalo, MN Buffalo, NY Buffalo Grove, IL Bullhead City, AZ Burbank, CA Burbank, IL Burien, WA Burlington, IA Burlington, MA Burlington, NC Burlington, NJ Burlington, VT Burnsville, MN Burton, MI Butte, MT Byram, MS Byron, MI Cabot, AR Caldwell, ID Calexico, CA Calhoun, GA Calumet City, IL Camarillo, CA Camas, WA Cambridge, MA Cambridge, MD Camden, NJ Campbell, CA Canby, OR Canon City, CO Canton, GA Canton, MA Canton, MI Canton, MS Canton, OH Cape Coral, FL Cape Girardeau, MO Carbondale, IL Caribou, ME Carlsbad, CA Carlsbad, NM Carmel, IN Carol Stream, IL Carpentersville, IL Carrollton, GA Carrollton, TX Carson, CA Carson City, NV Carteret, NJ Cartersville, GA Cary, NC Casa Grande, AZ Casper, WY Casselberry, FL Castle Rock, CO Cathedral City, CA Cayce, SC Cedar City, UT Cedar Falls, IA Cedar Park, TX Cedar Rapids, IA Centerville, OH Centerville, UT Central Falls, RI Central Point, OR Centralia, WA Ceres, CA Cerritos, CA Chalmette, LA Champaign, IL Champlin, MN Chandler, AZ Chanhassen, MN Chaparral, NM Chapel Hill, NC Charleston, SC Charleston, WV Charlotte, NC Charlottesville, VA Chaska, MN Chattanooga, TN Chelmsford, MA Chelsea, MA Chena Ridge, AK Cherry Hill, NJ Chesapeake, VA Chester, PA Chesterfield, MO Cheyenne, WY Chicago, IL Chicago Heights, IL Chickasha, OK Chico, CA Chicopee, MA Chillicothe, OH Chino, CA Chino Hills, CA Chula Vista, CA Cicero, IL Cincinnati, OH Citrus Heights, CA Claremont, CA Claremont, NH Claremore, OK Clarksburg, WV Clarksdale, MS Clarksville, TN Clearfield, UT Clearwater, FL Clemson, SC Clermont, FL Cleveland, MS Cleveland, OH Cleveland, TN Cleveland Heights, OH Cliffside Park, NJ Clifton, NJ Clinton, IA Clinton, MI Clinton, MS Clinton, UT Clive, IA Clovis, CA Clovis, NM Coachella, CA Cocoa, FL Coconut Creek, FL Coeur D Alene, ID Cohoes, NY College, AK College Park, MD College Station, TX Collierville, TN Collinsville, IL Colonial Heights, VA Colorado Springs, CO Colton, CA Columbia, MO Columbia, SC Columbia, TN Columbia Heights, MN Columbus, GA Columbus, IN Columbus, MS Columbus, NE Columbus, OH Commerce City, CO Commerce Township, MI Compton, CA Concord, CA Concord, MA Concord, NC Concord, NH Connersville, IN Conroe, TX Conway, AR Conway, SC Cookeville, TN Coon Rapids, MN Cooper City, FL Coos Bay, OR Coral Gables, FL Coral Springs, FL Coralville, IA Corinth, MS Cornelius, NC Corona, CA Corpus Christi, TX Cortland, NY Corvallis, OR Costa Mesa, CA Cottage Grove, MN Cottonwood Heights, UT Council Bluffs, IA Coventry, RI Covina, CA Covington, GA Covington, KY Covington, VA Covington, WA Cranford, NJ Cranston, RI Crawfordsville, IN Crestview, FL Creve Coeur, MO Crown Point, IN Crystal, MN Crystal Lake, IL Cudahy, WI Culver City, CA Cumberland, MD Cumberland, RI Cupertino, CA Cutler Bay, FL Cuyahoga Falls, OH Cypress, CA Dallas, OR Dallas, TX Dalton, GA Daly City, CA Dana Point, CA Danbury, CT Dania, FL Danvers, MA Danville, CA Danville, IL Danville, KY Danville, VA Daphne, AL Dartmouth, MA Davenport, IA Davie, FL Davis, CA Davison, MI Dayton, OH Daytona Beach, FL De Pere, WI Dearborn, MI Dearborn Heights, MI Decatur, AL Decatur, GA Decatur, IL Dedham, MA Defiance, OH Dekalb, IL Deland, FL Delano, CA Delaware, OH Delray Beach, FL Deltona, FL Deming, NM Denton, TX Denver, CO Derby, CT Derby, KS Derry, NH Des Moines, IA Des Moines, WA Des Plaines, IL Desoto, TX Detroit, MI Devils Lake, ND Diamond Bar, CA Dickinson, ND Dodge City, KS Doral, FL Dothan, AL Douglasville, GA Dover, DE Dover, NH Dowagiac, MI Downers Grove, IL Downey, CA Dracut, MA Draper, UT Dublin, CA Dublin, OH Dubuque, IA Duluth, GA Duluth, MN Dunbar, WV Duncan, OK Dunedin, FL Dunwoody, GA Durango, CO Durant, OK Durham, NC Durham, NH Dyersburg, TN Eagan, MN Eagle, ID Eagle Mountain, UT Easley, SC East Brunswick, NJ East Chicago, IN East Cleveland, OH East Lansing, MI East Orange, NJ East Providence, RI East Ridge, TN East Saint Louis, IL Easthampton, MA Eastlake, OH Easton, MA Easton, PA Eastpointe, MI Eau Claire, WI Eden Prairie, MN Edina, MN Edinburg, TX Edison, NJ Edmond, OK Edmonds, WA Edwardsville, IL Egg Harbor Township, NJ El Cajon, CA El Centro, CA El Dorado, KS El Mirage, AZ El Monte, CA El Paso, TX El Reno, OK Eldorado, TX Elgin, IL Elizabeth, NJ Elizabethton, TN Elizabethtown, KY Elk Grove, CA Elk Grove Village, IL Elk River, MN Elkhart, IN Elko, NV Ellensburg, WA Elmhurst, IL Elmira, NY Elmwood Park, IL Elyria, OH Emporia, KS Emporia, VA Encinitas, CA Englewood, CO Englewood, NJ Enid, OK Enterprise, AL Erie, CO Erie, PA Erlanger, KY Escondido, CA Euclid, OH Eugene, OR Euless, TX Evans, CO Evans, GA Evanston, IL Evanston, WY Evansville, IN Everett, MA Everett, WA Ewa Beach, HI Ewa Gentry, HI Exeter, NH Fair Lawn, NJ Fairbanks, AK Fairborn, OH Fairfax, VA Fairfield, CA Fairfield, OH Fairmont, WV Fairview Park, OH Fall River, MA Fallon, NV Falls Church, VA Falmouth, MA Fargo, ND Faribault, MN Farmington, MI Farmington, MN Farmington, MO Farmington, NM Farmington, UT Farragut, TN Fayetteville, AR Fayetteville, GA Fayetteville, NC Federal Way, WA Fenton, MI Ferndale, MI Fernley, NV Findlay, OH Fitchburg, MA Fitchburg, WI Flagstaff, AZ Flint, MI Florence, AL Florence, AZ Florence, KY Florence, SC Florissant, MO Flower Mound, TX Flushing, MI Folsom, CA Fond Du Lac, WI Fontana, CA Forest Grove, OR Forest Hills, MI Forest Lake, MN Forest Park, OH Fort Benning, GA Fort Collins, CO Fort Dodge, IA Fort Lauderdale, FL Fort Lee, NJ Fort Mill, SC Fort Myers, FL Fort Pierce, FL Fort Smith, AR Fort Thomas, KY Fort Walton Beach, FL Fort Wayne, IN Fort Worth, TX Fountain, CO Fountain Hills, AZ Fountain Valley, CA Foxboro, MA Framingham, MA Frankfort, IN Frankfort, KY Franklin, IN Franklin, MA Franklin, NJ Franklin, TN Franklin, VA Franklin, WI Frederick, MD Fredericksburg, VA Freehold, NJ Freeport, IL Fremont, CA Fremont, NE Fremont, OH Fresno, CA Fridley, MN Frisco, TX Fruita, CO Fullerton, CA Gadsden, AL Gaffney, SC Gahanna, OH Gaines, MI Gainesville, FL Gainesville, GA Gaithersburg, MD Galax, VA Galesburg, IL Gallatin, TN Gallup, NM Garden City, KS Garden City, MI Garden Grove, CA Gardena, CA Gardner, KS Gardner, MA Garfield, NJ Garfield Heights, OH Garland, TX Garner, NC Gary, IN Gastonia, NC Gautier, MS Georgetown, DE Georgetown, KY Georgetown, TX Gering, NE Germantown, TN Gilbert, AZ Gillette, WY Gilroy, CA Glasgow, KY Glen Cove, NY Glen Ellyn, IL Glen Falls, NY Glendale, AZ Glendale, CA Glendale Heights, IL Glendora, CA Glenview, IL Glenwood Springs, CO Gloucester, MA Gloucester City, NJ Gloversville, NY Goffstown, NH Golden, CO Golden Valley, MN Goldsboro, NC Goleta, CA Goodlettsville, TN Goodyear, AZ Goose Creek, SC Goshen, IN Grafton, MA Grafton, ND Grand Blanc, MI Grand Forks, ND Grand Haven, MI Grand Island, NE Grand Junction, CO Grand Prairie, TX Grand Rapids, MI Grandview, MO Grandville, MI Granite City, IL Grants Pass, OR Great Bend, KS Great Falls, MT Greeley, CO Green Bay, WI Green River, WY Greenacres, FL Greenbelt, MD Greencastle, IN Greeneville, TN Greenfield, IN Greenfield, MA Greenfield, WI Greensboro, NC Greensburg, IN Greensburg, PA Greenville, MI Greenville, MS Greenville, NC Greenville, SC Greenwood, IN Greenwood, MS Greenwood, SC Greer, SC Grenada, MS Gresham, OR Gretna, LA Griffin, GA Grosse Ile, MI Grosse Pointe, MI Groton, CT Grove City, OH Gulfport, MS Gurnee, IL Hackensack, NJ Hagerstown, MD Haines City, FL Halawa, HI Hallandale, FL Ham Lake, MN Hamilton, NJ Hamilton, OH Hammond, IN Hammond, LA Hampton, CT Hampton, NH Hampton, VA Hamtramck, MI Hanahan, SC Hanford, CA Hannibal, MO Hanover, NH Happy Valley, OR Harlingen, TX Harrisburg, PA Harrison, MI Harrison Township, MI Harrisonburg, VA Hartford, CT Hartford, WI Harvey, IL Harvey, LA Haslett, MI Hastings, MN Hastings, NE Hattiesburg, MS Havelock, NC Haverhill, MA Havre, MT Havre De Grace, MD Hawthorne, CA Hays, KS Hayward, CA Hazel Park, MI Hazelwood, MO Hazlet, NJ Hazleton, PA Helena, MT Hemet, CA Henderson, KY Henderson, NV Hendersonville, TN Hermiston, OR Hermitage, PA Hernando, MS Herriman, UT Hesperia, CA Hialeah, FL Hibbing, MN Hickory, NC High Point, NC Highland, CA Highland, MI Highland, UT Highland Park, IL Highland Park, MI Hilliard, OH Hillsboro, OR Hillsborough, NJ Hillside, NJ Hilo, HI Hilton Head Island, SC Hinesville, GA Hingham, MA Hobart, IN Hobbs, NM Hoboken, NJ Hoffman Estates, IL Holden, MA Holladay, UT Holland, MI Hollister, CA Holly Springs, NC Hollywood, FL Holt, MI Holyoke, MA Homer Glen, IL Homestead, FL Honolulu, HI Hooksett, NH Hoover, AL Hopewell, VA Hopkins, MN Hopkinsville, KY Horn Lake, MS Hot Springs Village, AR Houma, LA Houston, TX Howell, NJ Huber Heights, OH Hudson, MA Hudson, NH Hudson, OH Huntersville, NC Huntington, IN Huntington, WV Huntington Beach, CA Huntington Park, CA Huntley, IL Huntsville, AL Huron, SD Hurricane, UT Hutchinson, KS Hutchinson, MN Hyattsville, MD Idaho Falls, ID Independence, KY Independence, MO Indian Trail, NC Indianapolis, IN Indianola, IA Indio, CA Inglewood, CA Inkster, MI Inver Grove Heights, MN Iowa City, IA Irmo, SC Irvine, CA Irving, TX Irvington, NJ Issaquah, WA Ithaca, NY Jackson, MI Jackson, MS Jackson, NJ Jackson, TN Jackson, WY Jacksonville, AR Jacksonville, FL Jacksonville, NC Jacksonville Beach, FL Jamestown, ND Jamestown, NY Janesville, WI Jasper, IN Jefferson City, MO Jeffersonville, IN Jeffersonville, KY Jenison, MI Jenks, OK Jersey City, NJ Johns Creek, GA Johnson City, TN Johnston, IA Johnston, RI Johnstown, PA Joliet, IL Jonesboro, AR Joplin, MO Junction City, KS Juneau, AK Jupiter, FL Kahului, HI Kailua, HI Kalamazoo, MI Kalifornsky, AK Kalispell, MT Kaneohe, HI Kankakee, IL Kannapolis, NC Kansas City, KS Kansas City, MO Kapolei, HI Kaukauna, WI Kaysville, UT Kearney, NE Kearny, NJ Keene, NH Keizer, OR Kenai, AK Kenmore, WA Kenner, LA Kennesaw, GA Kennewick, WA Kenosha, WI Kent, OH Kent, WA Kernersville, NC Ketchikan, AK Kettering, OH Key West, FL Kihei, HI Killeen, TX Kingman, AZ Kingsport, TN Kingston, NY Kinston, NC Kirkland, WA Kirksville, MO Kissimmee, FL Klamath Falls, OR Knik-Fairview, AK Knoxville, TN Kodiak, AK Kokomo, IN Kuna, ID La Crosse, WI La Grande, OR La Habra, CA La Mesa, CA La Mirada, CA La Place, LA La Porte, IN La Puente, CA La Quinta, CA La Vergne, TN La Verne, CA La Vista, NE Lacey, WA Lackawanna, NY Laconia, NH Lafayette, CO Lafayette, IN Lafayette, LA Lagrange, GA Laguna Hills, CA Laguna Niguel, CA Lake Charles, LA Lake Elsinore, CA Lake Forest, CA Lake Havasu City, AZ Lake In The Hills, IL Lake Oswego, OR Lake Saint Louis, MO Lake Station, IN Lake Stevens, WA Lake Worth, FL Lakeland, FL Lakeville, MN Lakewood, CA Lakewood, NJ Lakewood, OH Lakewood, WA Lancaster, CA Lancaster, OH Lancaster, PA Lansing, IL Lansing, MI Lapeer, MI Laramie, WY Laredo, TX Largo, FL Las Cruces, NM Las Vegas, NM Las Vegas, NV Lauderhill, FL Laurel, MD Laurel, MS Laurel, MT Lawndale, CA Lawrence, IN Lawrence, KS Lawrence, MA Lawrence Township, NJ Lawrenceville, GA Lawton, OK Layton, UT League City, TX Leavenworth, KS Leawood, KS Lebanon, IN Lebanon, MO Lebanon, NH Lebanon, OH Lebanon, OR Lebanon, PA Lebanon, TN Lees Summit, MO Leesburg, FL Lehi, UT Lenexa, KS Leominster, MA Lewiston, ID Lewiston, ME Lewistown, MT Lewisville, TX Lexington, KY Lexington, MA Lexington, NE Lexington, SC Lexington, VA Liberal, KS Liberty, MO Lima, OH Lincoln, CA Lincoln, NE Lincoln, RI Lincoln Park, MI Linden, NJ Lino Lakes, MN Lithia Springs, GA Little Rock, AR Littleton, CO Livermore, CA Livingston, MT Livingston, NJ Livonia, MI Lockport, IL Lockport, NY Lodi, CA Lodi, NJ Logan, UT Logansport, IN Lombard, IL Lompoc, CA Londonderry, NH Long Beach, CA Long Beach, MS Long Beach, NY Long Branch, NJ Longmont, CO Longview, TX Longview, WA Lookout Mountain, GA Lorain, OH Los Alamos, NM Los Angeles, CA Los Banos, CA Los Gatos, CA Los Lunas, NM Louisville, CO Louisville, KY Loveland, CO Lovington, NM Lowell, MA Lowell, MI Lubbock, TX Ludington, MI Ludlow, MA Lumberton, NC Lynchburg, VA Lyndhurst, NJ Lynn, MA Lynn Haven, FL Lynnwood, WA Lynwood, CA Mableton, GA Macomb, MI Macon, GA Madera, CA Madison, AL Madison, IN Madison, MS Madison, SD Madison, WI Madison Heights, MI Madisonville, KY Mahwah, NJ Maitland, FL Makakilo, HI Malden, MA Manassas, VA Manchester, MO Manchester, NH Manchester Township, NJ Mandan, ND Manhattan, KS Manhattan Beach, CA Manistee, MI Manitowoc, WI Mankato, MN Mansfield, MA Mansfield, OH Mansfield, TX Manteca, CA Maple Grove, MN Maple Heights, OH Maple Valley, WA Maplewood, NJ Marana, AZ Margate, FL Maricopa, AZ Marietta, GA Marietta, OH Marion, IA Marion, IN Marion, OH Marlboro, NJ Marlborough, MA Marquette, MI Marrero, LA Marshalltown, IA Marshfield, MA Marshfield, WI Martinez, CA Martinsburg, WV Martinsville, IN Martinsville, VA Maryland Heights, MO Marysville, OH Marysville, WA Maryville, TN Mason, OH Mason City, IA Massillon, OH Matthews, NC Mauldin, SC Maumee, OH Mayfield Heights, OH Mcalester, OK Mcallen, TX Mcdonough, GA Mchenry, IL Mckeesport, PA Mckinney, TX Mcminnville, OR Mcpherson, KS Meadow Lakes, AK Medford, MA Medford, NJ Medford, OR Medina, OH Melbourne, FL Melrose, MA Melrose Park, IL Memphis, TN Menasha, WI Menifee, CA Menlo Park, CA Menomonie, WI Mentor, OH Mequon, WI Merced, CA Mercer Island, WA Meriden, CT Meridian, ID Meridian, MS Merrimack, NH Mesquite, NV Mesquite, TX Metairie, LA Methuen, MA Miami, FL Miami, OK Miami Beach, FL Miami Gardens, FL Miamisburg, OH Michigan City, IN Middleboro, MA Middleburg Heights, OH Middleton, WI Middletown, CT Middletown, DE Middletown, NJ Middletown, NY Middletown, OH Middletown, RI Midland, MI Midland, TX Midvale, UT Midwest City, OK Miles City, MT Milford, CT Milford, DE Milford, MA Milford, MI Milford, NH Mililani, HI Mililani Mauka, HI Mill Creek, WA Millburn, NJ Millville, NJ Milpitas, CA Milton, GA Milton, MA Milwaukee, WI Minneapolis, MN Minnetonka, MN Minot, ND Mint Hill, NC Miramar Beach, FL Mishawaka, IN Mission, TX Mission Viejo, CA Missoula, MT Missouri City, TX Mitchell, SD Mobile, AL Modesto, CA Moline, IL Monroe, LA Monroe, MI Monroe, NC Monroe, WA Monroe Township, NJ Monrovia, CA Montclair, CA Montclair, NJ Montebello, CA Monterey Park, CA Montgomery, AL Monticello, FL Montpelier, VT Montrose, CO Montville, NJ Moore, OK Moore Haven, FL Moorestown, NJ Mooresville, NC Moorhead, MN Moorpark, CA Moreno Valley, CA Morgan Hill, CA Morgantown, WV Morristown, NJ Morristown, TN Moscow, ID Moses Lake, WA Moss Point, MS Moundsville, WV Mount Clemens, MI Mount Laurel, NJ Mount Morris, MI Mount Pleasant, MI Mount Pleasant, SC Mount Prospect, IL Mount Rainier, MD Mount Vernon, NY Mount Vernon, OH Mount Vernon, WA Mountain Brook, AL Mountain Home, ID Mountain View, CA Mountlake Terrace, WA Mukilteo, WA Muncie, IN Mundelein, IL Murfreesboro, TN Murray, KY Murray, UT Murrieta, CA Muscatine, IA Muskego, WI Muskegon, MI Muskogee, OK Mustang, OK Myrtle Beach, SC Nampa, ID Napa, CA Naperville, IL Naples, FL Narragansett, RI Nashua, NH Nashville, TN Natchez, MS Natchitoches, LA Natick, MA National City, CA Needham, MA Neenah, WI Neptune, NJ New Albany, IN New Bedford, MA New Berlin, WI New Bern, NC New Braunfels, TX New Brighton, MN New Britain, CT New Brunswick, NJ New Castle, DE New Castle, IN New Castle, PA New Franklin, OH New Hartford, CT New Haven, CT New Haven, IN New Hope, MN New Iberia, LA New Lenox, IL New London, CT New Orleans, LA New Philadelphia, OH New Rochelle, NY New Smyrna Beach, FL New York, NY Newark, CA Newark, DE Newark, NJ Newark, OH Newberg, OR Newburgh, NY Newburyport, MA Newnan, GA Newport, KY Newport, RI Newport, VT Newport Beach, CA Newport News, VA Newton, IA Newton, KS Newton, MA Niagara Falls, NY Nicholasville, KY Niles, IL Niles, MI Niles, OH Nixa, MO Noblesville, IN Norfolk, CT Norfolk, NE Norfolk, VA Normal, IL Norman, OK North Andover, MA North Attleboro, MA North Augusta, SC North Bergen, NJ North Brunswick, NJ North Canton, OH North Charleston, SC North Chicago, IL North Fort Myers, FL North Haven, CT North Kingstown, RI North Las Vegas, NV North Lauderdale, FL North Little Rock, AR North Miami Beach, FL North Myrtle Beach, SC North Ogden, UT North Olmsted, OH North Platte, NE North Port, FL North Providence, RI North Richland Hills, TX North Ridgeville, OH North Royalton, OH North Salt Lake, UT North Tonawanda, NY Northampton, MA Northbrook, IL Northfield, MN Northport, AL Northville, MI Norton, MA Norton, VA Norwalk, CA Norwalk, CT Norwalk, OH Norwich, CT Norwood, MA Norwood, OH Novato, CA Novi, MI Nutley, NJ O Fallon, IL O Fallon, MO Oak Creek, WI Oak Forest, IL Oak Harbor, WA Oak Lawn, IL Oak Park, IL Oak Park, MI Oak Ridge, TN Oakdale, MN Oakland, CA Oakland, MI Oakland Park, FL Oakley, CA Ocala, FL Ocean City, NJ Ocean Springs, MS Oceanside, CA Ocoee, FL Oconomowoc, WI Odessa, TX Ogden, UT Okemos, MI Oklahoma City, OK Olathe, KS Old Bridge, NJ Olean, NY Olive Branch, MS Olympia, WA Omaha, NE Onalaska, WI Ontario, CA Opelika, AL Opelousas, LA Orange, CA Orange, NJ Orangeburg, SC Oregon, OH Oregon City, OR Orem, UT Orland Park, IL Orlando, FL Ormond Beach, FL Oshkosh, WI Oswego, IL Oswego, NY Ottawa, KS Ottumwa, IA Overland Park, KS Oviedo, FL Owasso, OK Owatonna, MN Owensboro, KY Owosso, MI Oxford, AL Oxford, MI Oxford, MS Oxford, OH Oxnard, CA Ozark, MO Pacifica, CA Paducah, KY Painesville, OH Palatine, IL Palm Bay, FL Palm Beach, FL Palm Beach Gardens, FL Palm Coast, FL Palm Desert, CA Palm Springs, CA Palmdale, CA Palmer, AK Palo Alto, CA Panama City, FL Papillion, NE Paragould, AR Paramount, CA Paramus, NJ Park Ridge, IL Parker, CO Parkersburg, WV Parma, OH Parsippany, NJ Pasadena, CA Pasadena, TX Pascagoula, MS Pasco, WA Paso Robles, CA Passaic, NJ Pataskala, OH Paterson, NJ Pawtucket, RI Payson, UT Peabody, MA Peachtree City, GA Pearl, MS Pearl City, HI Pearland, TX Peekskill, NY Pekin, IL Pelham, AL Pelham, NH Pemberton, NJ Pembroke, MA Pembroke Pines, FL Pendleton, OR Pennsauken, NJ Pensacola, FL Pentwater, MI Peoria, AZ Peoria, IL Perris, CA Perrysburg, OH Perth Amboy, NJ Peru, IN Petaluma, CA Petersburg, VA Pflugerville, TX Pharr, TX Phenix City, AL Philadelphia, PA Phoenix, AZ Pickerington, OH Pico Rivera, CA Pierre, SD Pine Bluff, AR Pinellas Park, FL Piqua, OH Piscataway, NJ Pittsburg, CA Pittsburg, KS Pittsburgh, PA Pittsfield, MA Placentia, CA Plainfield, IL Plainfield, NJ Plainsboro, NJ Plano, TX Plant City, FL Plantation, FL Plattsburgh, NY Pleasant Grove, UT Pleasant Hill, CA Pleasantville, NJ Plymouth, CT Plymouth, IN Plymouth, MA Plymouth, MI Plymouth, MN Pocatello, ID Pomona, CA Pompano Beach, FL Ponca City, OK Pontiac, MI Pooler, GA Poplar Bluff, MO Poquoson, VA Port Angeles, WA Port Arthur, TX Port Huron, MI Port Orange, FL Port Royal, SC Port Saint Lucie, FL Portage, IN Portage, MI Portales, NM Porterville, CA Portland, ME Portland, OR Portsmouth, NH Portsmouth, OH Portsmouth, RI Portsmouth, VA Post Falls, ID Pottsville, PA Poughkeepsie, NY Poway, CA Powder Springs, GA Prairie Village, KS Prairieville, LA Prattville, AL Prescott, AZ Prescott Valley, AZ Presque Isle, ME Prichard, AL Princeton, NJ Prior Lake, MN Prospect, CT Providence, RI Provo, UT Pueblo, CO Pullman, WA Puyallup, WA Queen Creek, AZ Quincy, IL Quincy, MA Racine, WI Radcliff, KY Radford, VA Raleigh, NC Ramsey, MN Ramsey, NJ Rancho Cordova, CA Rancho Palos Verdes, CA Rancho Santa Margarita, CA Randolph, MA Randolph, NJ Rapid City, SD Raritan, NJ Raymore, MO Raytown, MO Reading, MA Reading, PA Red Wing, MN Redan, GA Redding, CA Redford, MI Redlands, CA Redmond, OR Redmond, WA Redondo Beach, CA Redwood City, CA Reno, NV Renton, WA Republic, MO Revere, MA Rexburg, ID Reynoldsburg, OH Rialto, CA Richardson, TX Richfield, MN Richland, WA Richmond, CA Richmond, IN Richmond, KY Richmond, VA Ridgeland, MS Ridgewood, NJ Rio Rancho, NM River Falls, WI Riverside, CA Riverside, CT Riverton, UT Riverton, WY Riviera Beach, FL Roanoke, VA Rochester, MI Rochester, MN Rochester, NH Rochester, NY Rock Hill, SC Rock Island, IL Rock Springs, WY Rockaway, NJ Rockford, IL Rockland, MA Rockledge, FL Rocklin, CA Rockville, MD Rocky Mount, NC Rocky River, OH Rogers, AR Rohnert Park, CA Rolla, MO Rolling Meadows, IL Rome, GA Rome, NY Romeoville, IL Romulus, MI Roseburg, OR Roselle, NJ Rosemead, CA Rosemount, MN Roseville, CA Roseville, MI Roseville, MN Roswell, GA Roswell, NM Round Lake, IL Round Rock, TX Rowlett, TX Roy, UT Royal Kunia, HI Royal Oak, MI Russellville, AR Ruston, LA Rutland, VT Rye, NY Saco, ME Sacramento, CA Saginaw, MI Sahuarita, AZ Saint Albans, VT Saint Albans, WV Saint Charles, IL Saint Charles, MO Saint Clair, MI Saint Clair Shores, MI Saint Cloud, FL Saint Cloud, MN Saint George, UT Saint Helens, OR Saint Joseph, MO Saint Louis, MO Saint Louis Park, MN Saint Michael, MN Saint Paul, MN Saint Peters, MO Saint Petersburg, FL Salem, CT Salem, MA Salem, NH Salem, OR Salem, VA Salina, KS Salinas, CA Salisbury, MD Salisbury, NC Salt Lake City, UT Sammamish, WA San Angelo, TX San Antonio, TX San Bernardino, CA San Bruno, CA San Clemente, CA San Diego, CA San Dimas, CA San Francisco, CA San Gabriel, CA San Jacinto, CA San Jose, CA San Juan Capistrano, CA San Leandro, CA San Luis Obispo, CA San Marcos, CA San Marcos, TX San Mateo, CA San Rafael, CA San Ramon, CA Sand Springs, OK Sandusky, OH Sandwich, MA Sandy, UT Sandy Springs, GA Sanford, FL Sanford, ME Sanford, NC Santa Ana, CA Santa Barbara, CA Santa Clara, CA Santa Clarita, CA Santa Cruz, CA Santa Fe, NM Santa Maria, CA Santa Monica, CA Santa Paula, CA Santa Rosa, CA Santee, CA Sapulpa, OK Sarasota, FL Saratoga, CA Saratoga Springs, NY Saratoga Springs, UT Sartell, MN Saugus, MA Savage, MN Savannah, GA Sayreville, NJ Schaumburg, IL Schenectady, NY Schofield Barracks, HI Scituate, MA Scotch Plains, NJ Scottsbluff, NE Scottsdale, AZ Scottville, MI Scranton, PA Seaford, DE Searcy, AR Seaside, CA SeaTac, WA Seattle, WA Sebastian, FL Sebring, FL Sedalia, MO Selma, AL Seymour, IN Shaker Heights, OH Shakopee, MN Sharon, MA Sharon, PA Shawnee, KS Shawnee, OK Sheboygan, WI Shelby, MI Shelby, NC Shelbyville, IN Shelbyville, KY Shelbyville, MI Shelbyville, TN Shelton, CT Shenandoah, LA Sheridan, WY Sherwood, AR Sherwood, OR Shoreline, WA Shoreview, MN Shreveport, LA Shrewsbury, MA Sidney, MT Sidney, OH Sierra Vista, AZ Sikeston, MO Simi Valley, CA Simpsonville, SC Sioux City, IA Sioux Falls, SD Sitka, AK Skokie, IL Slidell, LA Smithfield, RI Smyrna, DE Smyrna, GA Smyrna, TN Solon, OH Somerset, MA Somersworth, NH Somerville, MA South Bend, IN South Burlington, VT South Euclid, OH South Gate, CA South Hadley, MA South Jordan, UT South Kingstown, RI South Milwaukee, WI South Ogden, UT South Plainfield, NJ South Portland, ME South Saint Paul, MN South Salt Lake, UT South San Francisco, CA South Sioux City, NE South Valley, NM Southaven, MS Southbridge, MA Southfield, MI Southgate, MI Southport, CT Spanish Fork, UT Sparks, NV Sparta, NJ Spartanburg, SC Spearfish, SD Spokane, WA Spokane Valley, WA Spring, TX Springboro, OH Springdale, AR Springfield, IL Springfield, MA Springfield, MO Springfield, OH Springfield, OR Springfield, TN Springville, UT Stamford, CT Stanton, CA Starkville, MS Statesboro, GA Statesville, NC Staunton, VA Steamboat Springs, CO Steele Creek, AK Sterling, AK Sterling, CO Sterling Heights, MI Steubenville, OH Stevens Point, WI Stillwater, MN Stillwater, OK Stockbridge, GA Stockton, CA Stoneham, MA Stoughton, MA Stow, OH Streamwood, IL Streetsboro, OH Strongsville, OH Sturgis, SD Sudbury, MA Suffolk, VA Sugar Land, TX Sulphur, LA Summerville, SC Summit, NJ Sumter, SC Sun Prairie, WI Sunland Park, NM Sunnyside, WA Sunnyvale, CA Sunrise, FL Superior, WI Surprise, AZ Swartz Creek, MI Sylvania, OH Syracuse, NY Syracuse, UT Tacoma, WA Tahlequah, OK Takoma Park, MD Tallahassee, FL Tallmadge, OH Tampa, FL Tanaina, AK Tarpon Springs, FL Taunton, MA Taylor, MI Taylorsville, UT Teaneck, NJ Temecula, CA Tempe, AZ Temple, TX Temple City, CA Terre Haute, IN Terrytown, LA Tewksbury, MA Texarkana, AR The Dalles, OR Thibodaux, LA Thomasville, NC Thornton, CO Thousand Oaks, CA Tiffin, OH Tifton, GA Tigard, OR Tinley Park, IL Tiverton, RI Toledo, OH Toms River, NJ Tonawanda, NY Tooele, UT Topeka, KS Torrance, CA Torrington, CT Tracy, CA Traverse City, MI Trenton, MI Trenton, NJ Troutdale, OR Troy, AL Troy, MI Troy, NY Troy, OH Trussville, AL Tualatin, OR Tucker, GA Tucson, AZ Tukwila, WA Tulare, CA Tullahoma, TN Tulsa, OK Tumwater, WA Tupelo, MS Turlock, CA Tuscaloosa, AL Tustin, CA Twin Falls, ID Twinsburg, OH Tybee Island, GA Tyler, TX Union, NJ Union City, CA Union City, NJ University Place, WA Upland, CA Upper Arlington, OH Urbana, IL Urbandale, IA Utica, NY Vacaville, CA Valdosta, GA Vallejo, CA Valley City, ND Valparaiso, IN Van Buren, AR Vancouver, WA Vandalia, OH Venice, FL Ventura, CA Vergennes, VT Vermillion, SD Vernon, NJ Vernon Hills, IL Vero Beach, FL Vestavia Hills, AL Vicksburg, MS Victoria, TX Victorville, CA Vidalia, GA Vienna, WV Villa Rica, GA Vincennes, IN Vineland, NJ Virginia Beach, VA Visalia, CA Vista, CA Voorhees, NJ Wabash, IN Waco, TX Wadsworth, OH Wahiawa, HI Wahpeton, ND Wailuku, HI Waipahu, HI Wake Forest, NC Wakefield, MA Walla Walla, WA Walnut, CA Walnut Creek, CA Walpole, MA Waltham, MA Wareham, MA Warner Robins, GA Warren, MI Warren, OH Warrensburg, MO Warsaw, IN Warwick, RI Washington, DC Washington, IN Washington, MI Washington, NJ Washington, PA Washington, UT Washington Court House, OH Washougal, WA Wasilla, AK Waterbury, CT Waterford, CT Waterford, MI Waterloo, IA Watertown, MA Watertown, NY Watertown, SD Watertown, WI Waterville, ME Watsonville, CA Waukegan, IL Waukesha, WI Wausau, WI Wauwatosa, WI Waycross, GA Wayne, MI Wayne, NJ Waynesboro, GA Waynesboro, VA Webster, MA Webster Groves, MO Weirton, WV Wellesley, MA Wellington, FL Wenatchee, WA Wentzville, MO West Allis, WI West Bend, WI West Bloomfield, MI West Chicago, IL West Columbia, SC West Covina, CA West Deptford, NJ West Des Moines, IA West Fargo, ND West Haven, CT West Hollywood, CA West Jordan, UT West Lafayette, IN West Linn, OR West Memphis, AR West Milford, NJ West Monroe, LA West New York, NJ West Orange, NJ West Palm Beach, FL West Sacramento, CA West Saint Paul, MN West Springfield, MA West Warwick, RI Westborough, MA Westbrook, ME Westerly, RI Westerville, OH Westfield, IN Westfield, MA Westfield, NJ Westford, MA Westlake, OH Westland, MI Westminster, CA Westminster, CO Westminster, MD Westmont, IL Weston, FL Westport, CT Weymouth, MA Wheat Ridge, CO Wheaton, IL Wheeling, IL Wheeling, WV White Bear Lake, MN White Lake, MI White Plains, NY Whitefish, MT Whitehall, OH Whitewater, WI Whittier, CA Wichita, KS Wichita Falls, TX Wildomar, CA Wildwood, MO Wilkes Barre, PA Williamsburg, VA Williamsport, PA Willingboro, NJ Williston, ND Willmar, MN Willoughby, OH Willowick, OH Wilmette, IL Wilmington, DE Wilmington, MA Wilmington, NC Wilson, NC Wilsonville, OR Winchester, KY Winchester, MA Winchester, VA Windham, NH Windsor, CO Windsor, CT Winfield, KS Winnemucca, NV Winona, MN Winooski, VT Winsted, CT Winston Salem, NC Winter Garden, FL Winter Haven, FL Winter Park, FL Winter Springs, FL Winthrop, MA Wisconsin Rapids, WI Woburn, MA Woodbridge, NJ Woodburn, OR Woodbury, CT Woodbury, MN Woodland, CA Woodridge, IL Woodstock, GA Woodstock, IL Woonsocket, RI Wooster, OH Worcester, MA Worthington, OH Wyandotte, MI Wyoming, MI Xenia, OH Yakima, WA Yankton, SD Yarmouth Port, MA Yonkers, NY Yorba Linda, CA York, PA Youngstown, OH Ypsilanti, MI Yuba City, CA Yucaipa, CA Yukon, OK Yuma, AZ Zachary, LA Zanesville, OH Zephyrhills, FL Zion, IL